Globe Rewards App

What is the Globe Rewards App about?

You can use this app to earn points, redeem rewards, enjoy perks and surprise treats from Globe!

Where can I download and how do I use it?

Step 1: Download the Globe Rewards app via Google Play or App store.

Click on the Rewards section to view the list of offers you can get. You’ll see your current available points that you can use to redeem your desired reward. Tap the banner and redeem to proceed with your transaction.

Step 2: Register your mobile number where your OTP will be sent. Verify and reply with your OTP within 2 minutes.

Step 3: Register your profile. Once you have agreed to the Terms and Conditions, you can proceed to the app’s homepage and can now start exploring what the app has to offer.

Do I need to connect to the mobile data or WiFI to use the app?

Yes, you need to connect to your mobile data or WiFi to use the app, however, the app is free of charge so it will not eat up on your mobile data promo or load.

What do you mean I’ll get to see customized offers?

You can now see offers based on your location, available points, or past redeemed/history. You can also search for rewards offers based on your preference.

 Available Points (Within)See offers that are within your available points
 Past Redeemed/HistorySee offers that were previously
SearchLook for an offer you wish to redeem

See offers based on the following:

Most availed – most availed offer by brand

Most popular – most searched offer by brand

By category – check offer based on category

Points – see from least to highest points requirement

How can I check my points balance?

The Globe Rewards app displays your points balance in real-time. You may also text BAL  to 4438 to view the breakdown of your points.

What can I do with the app? Are there new things I can do with it?

Definitely! You can easily enjoy your points using the new Globe Rewards mobile app.

You can:

a. Redeem Globe Prepaid, TM, Postpaid promos. The app will show you a more customized view of the offers, exclusively for you, based on your profile and preferences.

b. Pay with points as cash at Globe Rewards partner stores nationwide.

c. Enjoy exclusive offers from partners for free and  with no points requirement needed.

d. Convert your Globe Rewards points to purchase items from our partner stores.

e. To ensure security and safety of your points redemption, you can also secure your app with a PIN! 

f.  The new app is now zero-rated. So you don’t have to worry that you’re being charged for using your app

g. You now have a real-time view of available points and will be notified with the status for every transaction. No need to wait for a confirmation message from 4438.

h. Enroll multiple numbers so you can easily manage transactions using just one app.

Can I redeem points even if I have an overdue balance?

You can still enjoy hassle-free redemption of your chosen rewards item.

Is there a maximum number of transactions?

You can have a maximum of 5 successful transactions per day.

Do I need to connect to my mobile data or WiFi and will I be charged?

You need to connect to data or WiFi. Don’t worry, you won’t get charged for any mobile data usage as this app is zero-rated. However, once you go out of the app and go to a website outside of the app, your data might be charged.

Can I share or pool my points?

Unfortunately, no. This is part of the policies implemented to enable all customers with points to experience redeeming and enjoy the rewards they have earned.

How do I redeem and know if I’ve successfully redeemed?

It’s easy! You just click your desired reward (which you can view in the dashboard “All Rewards” or via SEARCH) and follow the instructions on your screen to claim a reward. All transactions are free of charge.

The app will show you if your request is being processed or if your transaction failed. You’ll also receive a text message from 4438 about your rewards redemption.

FOR IOS: To check your app transaction history, press MORE at the bottom right of the dashboard. Click App Transaction History.

FOR NON-IOS: To check your app transaction history, press the right arrow icon at the right side of the header. Click App Transaction History.

Can I redeem points with decimals?

No. Use of points should be the whole number.

Why can’t I redeem and can I cancel my transaction?

Make sure you have a sufficient amount of points for the item you want to redeem and that your account is active and not disconected to be able to redeem the rewards.

Once a reward transaction has been requested it cannot be cancelled. A request can fail, however, in which you have an option to retry or not.

What if I have the old Globe Rewards app, what do I need to do?

Just go to Google Play Store or Apple iOS Store and update your app. You’ll also receive a prompt to remind you that you need to update your app.

Can I set a PIN to my app?

Yes, you can set a 6-digit PIN to protect your mobile app. Note that this is different from the OTP that you received registering for the app. This PIN will be recurrently asked from you as long as you have this turned on.

For Android Mobile User: Open the Globe Rewards app and click the hamburger side menu. Click Settings at the bottom. At the Settings page, look for Set PIN switch and click on/off. If switch “On”, key-in nominated 6-Digit PIN. Re-type PIN to confirm, then click SUBMIT button.

For IOS Mobile User: Open Globe Rewards app and from the Home screen, click “More..” at the lower right screen. Slide up and down to find and click “Settings”. At the Settings page, look for Set PIN switch and click on/off. If switch “On”, key-in nominated 6-Digit PIN. Re-type PIN toconfirm, then click SUBMIT button.

In case you forgot your PIN, you may select FORGOT PIN and a temporary PIN will be sent to your number. You may assign a different PIN by going to your Profile > Select Settings>  Change PIN.

What other channels can I use besides the Globe Rewards app to redeem points?

You can use GlobeOne, via Text and *143#. However, if you want to have an enriching rewards redemption experience, we recommend that you redeem with the app.

If there is no QR code available, how can I use my points as cash at a partner merchant?

Open the QR scanner and select “ENTER MOBILE NUMBER”. Type in the mobile number of the partner merchant and proceed in entering the number of points you want to use.

How can I enroll other numbers for this app and how do I redeem it?

Go to MORE option to enroll more numbers, add as much as 10 numbers to the app. Enter the number you want to enroll and then enter the OTP received to verify that number.

Here are the steps:

  1. Register your number by selecting Add Number or Add Mobile Number. You will be redirected to the page you saw when you first registered. 
  2. Enter your mobile number
  3. Enter the OTP received to verify the account. You also have to enter your profile details to finalize enrollment.

To redeem:

On your “My Account” page, select the number that you want to use to redeem which will be the active number. Once in the Dashboard, you will see all the available rewards for this number. If you want another number to be active, select this number from “My Account”.

Can I consolidate the points that I have from different numbers so I can just redeem using one?

Note that the active mobile number you chose will correspond to the available rewards per account/brand. For now, you can only toggle from one number to another and not consolidate all the points from the diff. mobile number.

The app doesn’t reflect my current points, where can I report?

You may contact us via the Globe Rewards app. Go to More, choose Help and Support, then look for the Contact Us button.


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