Sorry, you need to enable JavaScript to visit this website.
Google Chromecast | Help & Support | Globe

Google Chromecast FAQs

What is Google Chromecast?

Chromecast is a thumb-sized media streaming device that plugs into your TV's HDMI port. Simply use an Android phone or tablet, iPhone, iPad, Mac or Windows laptop, or Chromebook to cast your favorite entertainment and apps right to the big screen.

How do I setup my Chromecast?

You can set up your chromecast by following the steps below:

  • Step 1: Plug in your Chromecast device into your TV, then connect the USB power cable to your Chromecast. Then either plug the other end of the USB power cable into an open USB port on your TV OR into the included power adapter which you will then plug into a power outlet. Note: Only use the provided AC adapter.
  • Step 2: Connect your Chromecast device. Double check that the Chromecast and the mobile device, tablet, or laptop you are using to set up Chromecast with are both on the same Wi-Fi network.
  • Step 3: Download the Google Home app on your mobile device, tablet, or laptop, download the Google Home app
  • Step 4: Set up Chromecast. Follow these simple Chromecast setup instructions.
  • Step 5: Cast content. Learn how to cast from Chrome to your TV or cast from Chromecast-enabled apps to your TV.

What are the requirements for Chromecast?

Here are the requirements for Chromecast.

For TVs:

  • A TV with HDMI port
  • Broadband speed at least 5Mbps
  • Mobile devices running at:
    • Android 4.1 and higher
    • iOS and higher

For Computers:

  • A Wi-Fi connected computer/laptop running:
    • Mac OS X 10.9 and higher
    • Windows 7 and higher
    • Chromebook OS version 53

Note: You don't need the Google Home mobile app to set up or cast from computers.

Where can I learn more about Chromecast?

You can learn more about Chromecast here.

How can I avail of a Chromecast?

You can avail of a Chromecast either as an add on to select Globe Broadband plans, or as a standalone offer to learn more about how to avail of a Chromecast, go here.

What is casting?

Casting allows you to project the screen of your smartphone, tablet or laptop to your TV. As such, your TV is internet-enabled and you can use your device as a remote control. While the content is playing on TV, you can multitask on your device without interrupting the video playback. For example, you can turn off your device and the content will still play.

How do I set up casting from Chrome?

Follow these steps to set up casting from Google Chrome:

Step 1: If you're not already running Chrome, download google Chrome.

Step 2: Ensure you're running the latest version of Chrome.

Step 3: Though not required, we recommend you pin the Cast button to your Chrome toolbar.

Step 4: If you plan to cast a tab to your Chromecast to watch video on TV, review the Minimum System Requirements to ensure that your computer and and plan internet speed are capable of supporting this.

Step 5: Make sure your laptop/computer is connected to the same Wi-Fi network as your Chromecast device. To check the Wi-Fi network of your computer, tap Wi-Fi > connect to the network that matches your Chromecast device.

How do I pin the cast button to the Chrome toolbar?

Step 1: In the upper right corner of Chrome browser, click the Chrome Settings menu "Cast..".

Step 2:The Cast button will temporarily appear in your toolbar. To keep it there permanently, right-click on the Cast button and click "Always show icon."

How do I cast my laptop/desktop content?

From Chrome Setting menu:

  • Navigate to the Chrome Settings menu in the Chrome toolbar in the upper right corner of your browser > click "Cast..".
  • Next to the where it says, "Cast to …", you'll see a small dropdown.
  • Click "Cast desktop".
  • Choose the Chromecast device you want to cast to.

Can multiple devices connect to the same Chromecast?

Yes, as long as the multiple devices are set up and connected to the same Wi-Fi network as the Chromecast. Casting content with different friends in the same room is easy and fun.

What devices are compatible with Google Chromecast?

The following are compatible with Google Chromecast:

  • Android 2.3 and higher
  • iOS 6.0 and higher
  • Windows 7 and higher
  • Mac OS 10.7 and higher
  • Chrome OS (on a Chromebook running Chrome 28 & higher)

What do I need if I want to use Chromecast?

You just need an Android or iOS device (phone, tablet, laptop), a TV with an HDMI port in the back, and Wi-Fi.

What apps are compatible with Chromecast?

You can go to here for a full list of compatible apps. More and more apps with Google Cast technology will be added in the near future.

How do I change the name of my Chromecast?

During set up, you have the ability to ‘name' your Chromecast in order to distinguish it from others (ex. 'Lulu's Chromecast' or 'Living Room'). You can also rename your Chromecast at a later time from the Chromecast setup app.

Can I play local media files using Chromecast?

Yes, you can play locally stored media files from your PC or laptop by opening the files in the Chrome browser (you can drag and drop the file) and then casting the tab. This only works for files that the Chrome browser has playback support for. Notably, AVI files don't work.

What's the minimum speed requirement for Chromecast to work?

We recommend a minimum of 5 Mbps speed for good performance.

What's the Wi-Fi band that Chromecast is compatible with?

Chromecast is only compatible with 2.4 GHz Wi-Fi 802.11 b/g/n. Should you want to use a non-Globe modem/Wi-Fi router, please ensure that it's compatible with the indicated band.

Can multiple people cast to the Chromecast?

Multiple users can cast to the TV provided they're using cast-supported apps and they're on the same Wi-Fi network. The way to prevent others from casting to your TV would be to password-protect your Wi-Fi network.

Can I move Chromecast to another TV?

Yes, Chromecast is built with portability in mind. You can move it from room to room for use with other HDMI-enabled display devices. You won't need to set up your device again, as long as your Chromecast is connected to the same Wi-Fi network. You'll be able to cast right away.

How will I know what Wi-Fi network my Chromecast is connected to?

You can find it listed on the Chromecast app.

How can I change the Wi-Fi network that my Chromecast is connected to?

To change the Wi-Fi network your Chromecast is connected to, simply open up the Chromecast app on your phone, tablet, or computer and select your Chromecast from the list. From the Chromecast settings page, select your current Wi-Fi network name and select a new network from the drop-down list.

I have a problem connecting to my Chromecast hotspot. What should I do?

First, make sure to check the following:

  1. Chromecast is powered on and plugged into a wall outlet.
  2. The LED light on the side of the Google Home device is white.
  3. You're using the most recent version of the Google Home app from a supported iOS or Android device.
  4. The Chromecast device is within 15 - 20 ft of the mobile device or tablet you're using to set it up.

If you've checked off all of the steps above and you still can't connect to the Chromecast hotspot, try one of the steps below and then try to connect.

Step 1. Reboot your Chromecast

  • Unplug the Chromecast device from the power source and plug it back in

Step 2. Force close and relaunch Google Home app

From an IOS device:

  • Press the Home button two times quickly. You'll see small previews of your recently used apps.
  • Swipe left to find the app you want to close.
  • Swipe up on the app's preview to close it.

From an Android device:

  • Launch the Recent Applications menu to see small previews of your recently used apps.
  • The Recent Apps button should be accessible at nearly any time along the bottom of the screen along with the other buttons on the virtual task bar.

Step 3. Try to manually connecting to the Google Chromecast SSID from your phone or tablet's Wi-Fi settings

  • Go to the Wi-Fi settings on your mobile device.
  • Open the list of available Wi-Fi networks and look for an available network with the name "ChromecastXXXX (where XXXX is a random number).
    • Note: If you previously set up your device and have not factory reset it (FDR) since it got kicked off of the network, look for the name of the Chromecast device that you assigned to it in the list of available networks on your mobile device.
    • If you can successfully connect to the Chromecast SSID in your WiFi settings, open the Google Home app and try setting up the device.

Does my Chromecast have a warranty?

Yes! Your Chromecast comes with a 7 day replacement and 1 year warranty!

If you still experience problems with your Chromecast after following the troubleshooting processes above, call our hotline at (02) 730-1000 within the warranty period to request for a replacement.