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Broadband Fair Use Policy | Help & Support | Globe

Fair Use Policy for Globe AT HOME

How do you apply the Fair Use Policy to your broadband service?

Globe AT HOME was designed to provide you consistently fast and reliable broadband service for a steady browsing experience in the convenience of your home. It lets you stream data and download large files, but if you use this service other than its intent as mentioned, you may experience slow browsing.


Keep in mind that our Fair Use Policy applies to ALL products and services, which include special offers and/or promotions.

What's the maximum usage allowance for my Globe AT HOME plan?

DSL and WiMAX provide the following maximum usage allowance that when exceeded will result in moderation of speed. The speed will refresh monthly or daily depending on your plan and when you availed of it.

For WiMAX plans installed before May 13, 2011, the usage allowance is refreshed on a monthly basis with the following thresholds:

  • For WiMAX 512Kbps: 16GB to 20GB per account per month
  • For WiMAX 1Mbps: 21GB to 25GB per account per month


For WiMAX accounts with Speed Boost add-on or installed from May 13, 2011 onwards, the usage allowance is refreshed on a daily basis with the following thresholds:


  • For WiMAX 512Kbps: 1GB per account per day
  • For WiMAX 1Mbps: 3GB per account per day
  • For WiMAX 2Mbps: 5GB per account per day


For DSL accounts with Speed Boost add-on or installed from November 11, 2011 until March 11, 2015, the usage allowance is refreshed on a daily basis with the following thresholds:


  • For DSL 1Mbps: 3GB per account per day
  • For DSL 2Mbps: 5GB per account per day
  • For DSL 3Mbps: 7GB per account per day
  • For DSL 5Mbps: 10GB per account per day
  • For DSL 7Mbps: 10GB per account per day


For DSL accounts installed from March 12, 2015 onward, the usage allowance is refreshed on a daily basis with the following thresholds:


  • For DSL 1Mbps: 1GB per account per day
  • For DSL 2Mbps: 2GB per account per day

I'm on an LTE plan. What's my usage allowance?

For LTE plans installed on or before March 11, 2015, the usage allowance is refreshed on a daily basis with the following thresholds:


  • For LTE 2Mbps: 5GB per account per day
  • For LTE 3Mbps: 7GB per account per day
  • For LTE 5Mbps: 10GB per account per day
  • For LTE 7Mbps: 10GB per account per day

What activities can I do with 1GB of data? Don't you think that's too low?

There are lots of online activities you can do with 1 GB! You can:


  • Browse up to 10,486 web pages (100KB web page)
  • Send and receive up to 2,048 plain text emails (500KB emails)
  • Upload/download up to 1,020 photos (1MB photos)
  • Download up to 246 songs (4MB songs)
  • 1 movie (700MB video file)

Who are affected by this policy?

If you don't share or download large files from the internet, rest assured that you won't be affected by our Fair Use Policy.


Media streaming and downloading of torrents contribute to extensive use of bandwidth capacity and, if left permanently on, may cause you to break this policy.

What will happen if my usage requirement is high?

To fully enjoy Globe AT HOME services, make a quick assessment of your usage. If it's more than the plan you subscribed for, you may upgrade your plan to suit your usage requirement and lifestyle.


Occasional high bandwidth usage is unlikely a cause for concern. However, regular high bandwidth usage may require you to upgrade your plan to optimize use of your broadband service.

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