A Connected Home is Yours to Own
Let us help you build the home of the future. Know the answers to your questions and get the most out of your Globe at Home Postpaid and Home Prepaid WiFi subscription.
Discover the Answers to Frequently Asked Questions
BROWSE GLOBE AT HOME POSTPAID
BROWSE HOME PREPAID WIFI
Globe At Home Postpaid
ABOUT GFIBER LATEST OFFERS
What are the new offers?
Here are our new and improved plans:
- GFiber Plan 1699
- Up to 200 Mbps
- Three-month access to KonsultaMD, Viu, and HBO Go
- 12-month access to Disney+ Mobile
Get up to 200 Mbps when you apply via GFiber application form.
- GFiber Plan 2099
- Up to 300 Mbps
- Three-month access to KonsultaMD, Viu, and HBO Go
- 12-month access to Disney+ Mobile
- GFiber Plan 2499
- Up to 500 Mbps
- 12-month access to Disney+ Premium
- Three-month access to KonsultaMD, Viu, and HBO Go
- Free WiFi 6 Modem
- Globe Home Squad and access to VIP Hotline
Until when is this offer valid?
The new Globe At Home offers are valid from March 31 to June 30, 2023.
ABOUT GFIBER PLAN APPLICATION
How do I get a GFiber Unli plan?
Apply for a GFiber Unli plan with these easy steps:
STEP 1: Check if your area is serviceable via GFiber Plan Upgrade page
STEP 2: Select your GFiber Unli plan.
- GFiber Unli Plan 2499 at 500 Mbps
- GFiber Unli Plan 3499 at 800 Mbps
- GFiber Unli Plan 7499 at 1 Gbps
STEP 3: Prepare your application documents.
STEP 4: Fill out the application form and complete your online application. If you complete it before 2 PM, you can get connected as early as same-day installation.
Will there be an installation fee?
Yes, but the installation fee worth ₱2,400 is waived if you apply via GFiber application form.
What documents do I need for my application?
- For a new online application, you need to upload one of the Proof of Identification (POID) listed below:
- Unified Multi-purpose Identification (UMID)
- Driver's license
- SSS ID
- Postal ID
- Passport
- TIN ID
- Philhealth
- Voter's ID
- PRC ID
- For existing Postpaid Mobile or verified GCash users, just apply with your registered mobile number.
How much would I need to pay upfront to avail this plan?
You need to pay a two-month service fee, which will be deducted from your first bill.
How long would the installation take?
Get your GFiber Unli plan installed in as quick as 24 hours when you apply via GFiber application form.
ABOUT GFIBER UNLI PLAN INCLUSIONS
What are the content inclusions of GFiber UNLI Plans?
Depending on your plan type, Globe At Home’s new GFiber Unli Plans come with the following:
- Three-month access to KonsultaMD, Viu, and HBO Go
- 12-month subscription to Disney+ Mobile or Premium
Who are eligible to receive these content inclusions?
- New customers of GFiber UNLI Plans 1699 to 2099 are eligible for the following content inclusions:
- Three-month access to KonsultaMD, Viu, and HBO Go
- 12-month subscription to Disney+ Mobile
- New customers of GFiber UNLI Plans 2499 and up are eligible for the following content inclusions:
- Three-month access to KonsultaMD, Viu, and HBO Go
- 12-month subscription to Disney+ Premium
How do I claim my freebies?
Claim your freebies with these easy steps:
STEP 1: Download and install the GlobeOne app on your smartphone.
STEP 2: Sign up and enroll your Globe At Home account details.
STEP 3: Tap the gift icon on your Account Details page.
STEP 4: Click the “Just For You” section to see your content vouchers.
STEP 5: Tap “Claim“ to proceed.
STEP 6: Go to your email to see the redemption link.
STEP 7: Wait for the app to process your voucher for redemption. It may take 10-15 minutes for the vouchers to appear.
How do I claim my Viu voucher?
How do I claim my HBO Go voucher?
Activate your HBO Go voucher through the following steps:
STEP 1: Go to the HBO Go website.
STEP 2: Enter the voucher code sent to you via text.
STEP 3: Wait for the confirmation and enjoy your 3-month HBO Go subscription.
How do I claim my KonsultaMD voucher?
Claim your KonsultaMD voucher through the following steps:
STEP 1: Download the KonsultaMD app.
STEP 2: Type your mobile number and enter the six-digit code sent via text.
STEP 3: Create your profile.
STEP 4: Enter the voucher code sent to you via text.
STEP 5: Wait for confirmation and claim your health plan.
ABOUT DISNEY+
What is Disney+ ?
Disney+ is the dedicated streaming home for movies and shows from Disney, Pixar, Marvel, Star Wars, National Geographic, and Star. Enjoy an ever-growing library of stories from the latest Disney+ originals, and award-winning films to variety shows.
What are the plans available for Disney+?
Disney+ subscription vouchers may be purchased through special packages from Globe.
- New and existing Globe customers with an active Globe mobile number and/or Globe At Home subscription may choose to purchase Mobile and Premium access as an optional additional add-on at the following prices:
Disney+ Mobile | Disney+ Premium Access |
---|---|
₱159 for Mobile Monthly plan | ₱369 for the Premium Monthly plan |
₱1,150 for the Mobile Annual plan | ₱2,950 for the Premium Annual plan |
- New and existing Globe customers may also choose to use their Globe Rewards points to redeem Mobile Monthly and Premium Monthly plans at the following rates:
- 1x Mobile Monthly – 127 points
- 1x Premium Monthly– 295 points
- New Globe At Home customers with GFiber Plan 2499 or higher, and re-contracting customers who upgraded to GFiber Unli Plan 2499 or higher will be entitled to receive the Premium Annual version of Disney+ as part of their bundle with no additional charge.
Note that subscription vouchers are non-recurring and only one voucher can be activated per account at a single time. Please ensure that you finish any existing subscription to Disney+ before using a new subscription voucher.
When will I receive my Disney+ voucher?
You will receive your Disney+ voucher within 7 days from the day of your plan application or renewal.
How do I claim my Disney+ voucher?
Claim your Disney+ voucher through the following steps:
STEP 1: Visit the Disney+ website.
STEP 2: Click “Subscribe Now” and create an account.
STEP 3: Enter the 14 to 15-digit promo code.
STEP 4: Wait for the confirmation and start streaming your favorite Disney shows.
ABOUT PLAN UPGRADE
What’s a plan upgrade?
Plan upgrade is a way to increase your plan’s current speed and/or data allocation. An upgrade will involve an increase in your monthly service fee as we move you to a better plan within the same technology for your family to experience more streaming and surfing at home.
As an existing Globe at Home customer, you may also purchase add-on devices such as mesh, gaming routers, and entertainment boxes to further amplify your home internet experience.
How can I be eligible for a plan upgrade?
You may be eligible for a plan upgrade as long as you're serviceable to a higher plan and have a good credit standing.
Where can I request for a plan upgrade?
You may upgrade your plan through the following:
Where can I request for an add-on device?
You may upgrade your plan through the following:
What are the available plans for an upgrade?
You may see the available GFiber Plans and devices on our Globe at Home Plan Upgrade page.
Will there be a change in my contract period when I upgrade my plan?
All upgrades to GFiber Plan 2499 and up will be relocked-up for 24 months. For upgrades from Plan 1699 to Plan 2199, you'll be relocked-up for 12 months, whether you are within or out of contract.
How fast will my plan upgrade request be processed?
Your plan upgrade request will be processed back-end within 24 to 48 hours. Expect to receive a text or an in-app notification once successfully processed.
Will my new plan reflect in my app dashboard?
Please expect your new plan to reflect in the app within 24 hours. View your new plan with these easy steps:
STEP 1: Click your name at the top of the app dashboard.
STEP 2: Look for "Your Plan Usage" and click.
STEP 3: Tap “View Details.”
How come I cannot request a plan upgrade?
Plan upgrade options would not be available if:
- Your plan is not serviceable to a higher speed.
- The account is temporarily disconnected.
- The account has an insufficient credit limit or outstanding balance.
ABOUT TECH UPGRADE
What’s Tech Upgrade?
Tech upgrade is a way to improve customers' internet experience by transferring the current line to a newer and more superior technology that can support heavier online activities. It usually happens when there is new technology available in the area.
Common examples of tech upgrades include movement from LTE to Fiber and DSL to Fiber.
How will I know if I’m eligible for a tech upgrade?
- Identified customers who are eligible for a free tech upgrade are advised via text, email, or mail.
- If you’re on an LTE At Home plan or a wired plan that’s not yet using fiber technology, you can fill out the sign-up form to check if better technology is available in your area.
- If your line is found eligible, we’ll provide you with a tech upgrade for free.
Where can I request a tech upgrade?
You may upgrade your plan through the following:
What are the available plans for a tech upgrade?
Available plans indicated in the Globe At Home Facebook Messenger Chatbot or Globe Free Fiber Upgrade page are already based on the available facility in your area. Other preferred plans will be subject to serviceability check.
Is the tech upgrade free?
Charges will depend on the available plans in your area. If your current plan is available on the newer technologies, the tech upgrade will be free of charge.
But if your current plan is already outdated, there is a possibility that you may need to upgrade your plan subscription to be able to transfer to the newer technology.
What’s the difference between a plan upgrade and a tech upgrade?
- Plan Upgrade
A plan pertains to the subscription that you have under Globe At Home. Each plan has a designated speed, monthly service fee, and free inclusions. An example is Unli Plan 1699 up to 25 Mbps.
Getting a plan upgrade means you'll apply for a plan with faster speeds, a higher monthly service fee, and possibly more freebies.
- Tech Upgrade
Tech upgrade pertains to the line that's supporting your subscription like DSL or Fiber.
Getting a tech upgrade means you want to upgrade from DSL to Fiber or LTE to Fiber.
How come I cannot request a tech upgrade?
Tech upgrade options would not be available if:
- Your area is not serviceable to better technology.
- The account is temporarily disconnected.
- The account has an insufficient credit limit or outstanding balance.
ABOUT CONNECTIVITY ISSUES
What do I do when my internet is down?
Try these basic troubleshooting tips if you don’t have an internet connection:
- Examine your modem’s cables for any loose connections. The modem’s power or internet lines may be loose or unplugged, resulting in a failure to connect to the internet.
- Turn your modem off and then on again by unplugging the modem’s power cable from the socket and waiting two minutes.
- If you're not yet on a GFiber plan, ensure that you haven't yet exceeded your plan’s data cap for the month. You can use the GlobeOne app to monitor your data usage and avail volume boosts for more data.
I’m experiencing slow browsing with my internet connection. How do I fix this?
Try the following tips if you have a slow internet connection:
- Note that the layout of your house such as doors and walls can negatively affect your browsing experience.
- Stay within the same room as your modem to ensure your best connection.
- To enhance your internet experience at home, we recommend upgrading your plan or purchasing a device by filling out the application form.
Where can I go if I have issues with my internet connectivity?
- Download the GlobeOne app for more troubleshooting tools.
- Contact us via Globe At Home Facebook Messenger Chatbot for help with your internet issues.
What do these lights on my modem mean?
For Wireless Broadband connections:
LED | Good | For Troubleshooting | Troubleshooting |
---|---|---|---|
Power | On | Off |
|
Network | Steady Blue/Cyan | Steady Red |
|
Wi-Fi | On | Off |
|
LAN | On / Off*Off – If LAN is not used | Off |
|
Signal | 2-3 Bars | 0-1 Bars |
|
For Wired Broadband connections:
LED | Good | For Troubleshooting | Troubleshooting |
---|---|---|---|
Power | On | Off |
|
PON | On | Blinking of Off |
|
LOS | Off | Slow Blink Red |
|
LAN | On / Off*Off – If LAN is not used | Off |
|
TEL | On | Off |
|
WLAN | On | Off |
|
ABOUT BILLING AND PAYMENT
How can I pay for my Globe At Home bills?
Visit Broadband Billing Help & Support for billing and payment options.
Home Prepaid WiFi
About Acquiring a Home Prepaid WiFi
What is Globe At Home Prepaid WiFi?
Globe At Home Prepaid WiFi offers you budget-friendly internet access at home, giving you 2X faster speed*, 2X stronger signal, and wider coverage* with no installation required and no monthly fees needed.
Get a one-time 50 GB internet allowance for free when you sign up.
* vs. Old Globe Pocket WiFi
How can I register my Home Prepaid WiFi account using the GlobeOne app?
Activate your Home Prepaid WiFi account via the GlobeOne app through the following steps:
STEP 1: Connect your device to your Home Prepaid WiFi.
STEP 2: Open the GlobeOne app on your device and Tap "Add".
STEP 3: Tap "Broadband" and type your Home Prepaid WiFi Number.
STEP 4: Choose your modem.
STEP 5: Enter account nickname and tap "Add Account".
STEP 6: Type your mobile number and One-Time Pin (OTP).
How do I change my WiFi name and password?
Change your Home Prepaid WiFi name and password through the following steps:
STEP 1: Connect to your HPW Modem.
STEP 2: Go to http://192.168.254.254/ and log in using your username and password. You may locate these credentials at the back of your modem.
STEP 3: Go to the Advanced tab, then click WiFi > WiFi Security Settings. Click the "Edit" button on the right side.
STEP 4: Enter the desired name and password for your Home Prepaid WiFi and click "Save".
Where can I find my Home Prepaid WiFi number?
Your Home Prepaid WiFi number is located at the back or below of your modem.
Will I be notified once my data has expired?
Yes, you can track your data usage on your GlobeOne app. You'll also be notified through your modem dashboard.
To access your dashboard, simply go to the modem dashboard while connected to your Home Prepaid WiFi.
Can I have my Prepaid WiFi SIM replaced?
If your Prepaid WiFi SIM is expired, you cannot have this reactivated anymore. You can buy a new Prepaid WiFi SIM for ₱88 in stores or in the Globe Online Shop. This comes with free 10GB of shareable data upon activation.
If you want to prevent voiding your modem warranty, let our store personnel do the SIM replacement for you. Kindly visit the nearest Globe Store and provide the following:
- Home Prepaid WiFi modem
- Expired Prepaid WiFi number
- One valid ID
If you think there is another issue with your Home Prepaid WiFi SIM, please set an appointment with us and visit the nearest Globe Store, or chat with us via Facebook Messenger.
Can I return my modem and get a refund?
We only repair or replace the modem depending on the assessment and troubleshooting done.
About My Internet Connection
I'm experiencing poor to no internet connection. What should I do?
Here are some basic troubleshooting tips:
- Check your account dashboard on the GlobeOne App and make sure you’re registered to a promo and/or have enough load for data.
- Ensure the power adapter is plugged into a 220V outlet.
- Check your signal indicator, it should be lit. If there are no lights, restart your device by turning off the modem and replugging it.
- For better signal strength, position your modem near a window.
I want to bring the modem to another area, can I still use this outside my location?
Sorry, you can only use your modem in the location that was specified for fixed use.
Try FamSURF to stay connected anywhere! FamSURF is a Home Prepaid WiFi promo with high GB data valid for all sites that are shareable to TM, Globe Prepaid, Globe MyFi, Globe Postpaid, or Globe Platinum! Data can be shared anytime from modem to phone plus it comes with an additional GB for Watch, Chat, Learn, and Earn apps such as HBO GO, YouTube, Netflix, G Suite, Zoom, Messenger, Shopee, Lazada, Tiktok, Mobile Legends: Bang Bang, and League of Legends: Wild Rift.
About Promos
I need to activate the 50 GB on my own. How do I do this?
Once your modem is connected, you can get your free 50 GB via the Modem Dashboard or wait for 15 mins for the free 50 GB to be seeded to your modem.
Here’s how to claim your free 50GB via Modem Dashboard:
STEP 1: Plug in and connect to your modem via WiFi.
STEP 2: Visit http://192.168.254.254/ to access the modem dashboard.
STEP 3: Click "Log-in" on the upper right of the screen.
STEP 4: Enter the username and password found at the back of the modem.
STEP 5: Go to the "SMS" tab inside the modem dashboard and create a new message.
STEP 6: Text the keyword FREEFAMSURF299 and send to 8080.
STEP 7: Wait for a text confirmation.
How do I check the status of my free 50 GB?
Download the GlobeOne app and add your Home Prepaid WiFi account credentials so you can monitor your data, use its sharing feature and check exclusive offers and redeem rewards points!
Until when can I avail my free 50 GB data?
You can avail your free 50 GB data once you activate your Prepaid Home WiFi number. This can only be redeemed once and is only valid for 7 days.
What will happen to my free 50 GB if I reload FamSURF promo and my FREE data is not yet fully consumed?
Your free data and FamSURF data will be stacked along with your existing promo. The validity expiration will follow the longer validity period.
How can I get more data for my device?
You can load FamSURF packages and other data promos for your Home Prepaid WiFi via the GlobeOne app.
What are the available promos?
FamSURF Packages
FamSURF50 | FamSURF199 | FamSURF299 | FamSURF499 | FamSURF999 | |
---|---|---|---|---|---|
Validity | 3D | 7D | 7D | 15D | 30D |
Total GB | 5GB | 30GB | 50GB | 80GB | 200GB |
Open Access | 5GB | 23GB | 43GB | 65GB | 170GB |
BULK Freebie | N/A | 7GB of WLE | 7GB of WLE | 15GB of WLE | 30GB of WLE |
Watch, Chat, and Earn apps | HBO Go, YouTube, Netflix, GSuite (Google Maps,Google Classroom, Google Docs, Google Sheets, Google Slides, Google Keep, Google Drive), Zoom, Messenger, Shopee, Lazada, TikTok, Mobile Legends, and League of Legends: Wild Rift |
HomeSURF Packages
HomeSURF50 | HomeSURF199 | HomeSURF599 | HomeSURF999 | HomeSURF1499 | |
---|---|---|---|---|---|
Validity | 3 D | 7D | 15D | 30D | 30D |
Total GB | 5 GB | 30GB | 75GB | 100GB | 150GB |
Open Access | 5 GB | 23GB | 60GB | 70GB | 120GB |
Freebie 1GB PER DAY | N/A | 7GB | 15GB | 30GB | 30GB |
Watch, Chat, and Earn apps | YouTube, Wattpad, Tesda, GCash, Mobile Legends, WhatsApp, Lazada, Grab,League of Legends: Wild Rift, Course Hero, Messenger, Google, Viber, and Shopee |