Here are our new and improved plans:

• GFiber Plan 1699
  • Up to 200 Mbps
  • Three-month access to KonsultaMD, Viu, and HBO Go
  • 12-month access to Disney+ Mobile

Get up to 200 Mbps when you apply via GFiber application form.

• GFiber Plan 2099
  • Up to 300 Mbps
  • Three-month access to KonsultaMD, Viu, and HBO Go
  • 12-month access to Disney+ Mobile

• GFiber Plan 2499
  • Up to 500 Mbps
  • 12-month access to Disney+ Premium
  • Three-month access to KonsultaMD, Viu, and HBO Go
  • Free WiFi 6 Modem
  • Globe Home Squad and access to VIP Hotline

The new Globe At Home offers are valid from March 31 to June 30, 2023.

Apply for a GFiber Unli plan with these easy steps:

STEP 1: Check if your area is serviceable via GFiber Plan Upgrade page

STEP 2: Select your GFiber Unli plan.

• GFiber Unli Plan 2499 at 500 Mbps
• GFiber Unli Plan 3499 at 800 Mbps
• GFiber Unli Plan 7499 at 1 Gbps

STEP 3: Prepare your application documents.

STEP 4: Fill out the application form and complete your online application. If you complete it before 2 PM, you can get connected as early as same-day installation.

Yes, but the installation fee worth ₱2,400 is waived if you apply via GFiber application form.

• For a new online application, you need to upload one of the Proof of Identification (POID) listed below:
  • Unified Multi-purpose Identification (UMID)
  • Driver's license
  • SSS ID
  • Postal ID
  • Passport
  • TIN ID
  • Philhealth
  • Voter's ID
  • PRC ID
• For existing Postpaid Mobile or verified GCash users, just apply with your registered mobile number.

You need to pay a two-month service fee, which will be deducted from your first bill.

Get your GFiber Unli plan installed in as quick as 24 hours when you apply via GFiber application form.

Depending on your plan type, Globe At Home’s new GFiber Unli Plans come with the following:

• Three-month access to KonsultaMD, Viu, and HBO Go
• 12-month subscription to Disney+ Mobile or Premium

• New customers of GFiber UNLI Plans 1699 to 2099 are eligible for the following content inclusions:
  • Three-month access to KonsultaMD, Viu, and HBO Go
  • 12-month subscription to Disney+ Mobile

• New customers of GFiber UNLI Plans 2499 and up are eligible for the following content inclusions:
  • Three-month access to KonsultaMD, Viu, and HBO Go
  • 12-month subscription to Disney+ Premium

Claim your freebies with these easy steps:

STEP 1: Download and install the GlobeOne app on your smartphone.

STEP 2: Sign up and enroll your Globe At Home account details.

STEP 3: Tap the gift icon on your Account Details page.

STEP 4: Click the “Just For You” section to see your content vouchers.

STEP 5: Tap “Claim“ to proceed.

STEP 6: Go to your email to see the redemption link.

STEP 7: Wait for the app to process your voucher for redemption. It may take 10-15 minutes for the vouchers to appear.

Claim your Viu voucher through the following steps:

STEP 1: Open your Viu app or go to Viu.com.

STEP 2: Type the 16-digit code sent to you via text.

STEP 3: Wait for the confirmation and enjoy your 3-month Viu subscription.

Activate your HBO Go voucher through the following steps:

STEP 1: Go to the HBO Go website.

STEP 2: Enter the voucher code sent to you via text.

STEP 3: Wait for the confirmation and enjoy your 3-month HBO Go subscription.

Claim your KonsultaMD voucher through the following steps:

STEP 1: Download the KonsultaMD app.

STEP 2: Type your mobile number and enter the six-digit code sent via text.

STEP 3: Create your profile.

STEP 4: Enter the voucher code sent to you via text.

STEP 5: Wait for confirmation and claim your health plan. 

Disney+ is the dedicated streaming home for movies and shows from Disney, Pixar, Marvel, Star Wars, National Geographic, and Star. Enjoy an ever-growing library of stories from the latest Disney+ originals, and award-winning films to variety shows.

Disney+ subscription vouchers may be purchased through special packages from Globe.

• New and existing Globe customers with an active Globe mobile number and/or Globe At Home subscription may choose to purchase Mobile and Premium access as an optional additional add-on at the following prices:

You will receive your Disney+ voucher within 7 days from the day of your plan application or renewal.

Claim your Disney+ voucher through the following steps:

STEP 1: Visit the Disney+ website.

STEP 2: Click “Subscribe Now” and create an account.

STEP 3: Enter the 14 to 15-digit promo code.

STEP 4: Wait for the confirmation and start streaming your favorite Disney shows.

Plan upgrade is a way to increase your plan’s current speed and/or data allocation. An upgrade will involve an increase in your monthly service fee as we move you to a better plan within the same technology for your family to experience more streaming and surfing at home.

As an existing Globe at Home customer, you may also purchase add-on devices such as mesh, gaming routers, and entertainment boxes to further amplify your home internet experience.

You may be eligible for a plan upgrade as long as you're serviceable to a higher plan and have a good credit standing.

You may upgrade your plan through the following:

• Globe at Home Plan Upgrade Page
• Globe At Home Facebook Messenger Chatbot

You may upgrade your plan through the following:

• Globe at Home Plan Upgrade Page
• Globe At Home Facebook Messenger Chatbot

You may see the available GFiber Plans and devices on our Globe at Home Plan Upgrade page.

All upgrades to GFiber Plan 2499 and up will be relocked-up for 24 months. For upgrades from Plan 1699 to Plan 2199, you'll be relocked-up for 12 months, whether you are within or out of contract.

Your plan upgrade request will be processed back-end within 24 to 48 hours. Expect to receive a text or an in-app notification once successfully processed.

Please expect your new plan to reflect in the app within 24 hours. View your new plan with these easy steps:

STEP 1: Click your name at the top of the app dashboard.

STEP 2: Look for "Your Plan Usage" and click.

STEP 3: Tap “View Details.”

Plan upgrade options would not be available if:

• Your plan is not serviceable to a higher speed.
• The account is temporarily disconnected.
• The account has an insufficient credit limit or outstanding balance.

Tech upgrade is a way to improve customers' internet experience by transferring the current line to a newer and more superior technology that can support heavier online activities. It usually happens when there is new technology available in the area.

Common examples of tech upgrades include movement from LTE to Fiber and DSL to Fiber.

• Identified customers who are eligible for a free tech upgrade are advised via text, email, or mail.
• If you’re on an LTE At Home plan or a wired plan that’s not yet using fiber technology, you can fill out the sign-up form to check if better technology is available in your area.
• If your line is found eligible, we’ll provide you with a tech upgrade for free.

You may upgrade your plan through the following:

• Globe At Home Free Fiber Upgrade Page
• Globe At Home Facebook Messenger Chatbot

Available plans indicated in the Globe At Home Facebook Messenger Chatbot or Globe Free Fiber Upgrade page are already based on the available facility in your area. Other preferred plans will be subject to serviceability check.

Charges will depend on the available plans in your area. If your current plan is available on the newer technologies, the tech upgrade will be free of charge. 

But if your current plan is already outdated, there is a possibility that you may need to upgrade your plan subscription to be able to transfer to the newer technology.

• Plan Upgrade

  A plan pertains to the subscription that you have under Globe At Home. Each plan has a designated speed, monthly service fee, and free inclusions. An example is Unli Plan 1699 up to 25 Mbps.

  
  

  Getting a plan upgrade means you'll apply for a plan with faster speeds, a higher monthly service fee, and possibly more freebies.

• Tech Upgrade

  Tech upgrade pertains to the line that's supporting your subscription like DSL or Fiber.

  
  

  Getting a tech upgrade means you want to upgrade from DSL to Fiber or LTE to Fiber.

Tech upgrade options would not be available if:

• Your area is not serviceable to better technology.
• The account is temporarily disconnected.
• The account has an insufficient credit limit or outstanding balance.

Try these basic troubleshooting tips if you don’t have an internet connection:

• Examine your modem’s cables for any loose connections. The modem’s power or internet lines may be loose or unplugged, resulting in a failure to connect to the internet.
• Turn your modem off and then on again by unplugging the modem’s power cable from the socket and waiting two minutes.
• If you're not yet on a GFiber plan, ensure that you haven't yet exceeded your plan’s data cap for the month. You can use the GlobeOne app to monitor your data usage and avail volume boosts for more data.

Try the following tips if you have a slow internet connection:

• Note that the layout of your house such as doors and walls can negatively affect your browsing experience.
• Stay within the same room as your modem to ensure your best connection.
• To enhance your internet experience at home, we recommend upgrading your plan or purchasing a device by filling out the application form.

• Download the GlobeOne app for more troubleshooting tools.
• Contact us via Globe At Home Facebook Messenger Chatbot for help with your internet issues.

Visit Broadband Billing Help & Support for billing and payment options.

Globe At Home Prepaid WiFi offers you budget-friendly internet access at home, giving you 2X faster speed*, 2X stronger signal, and wider coverage* with no installation required and no monthly fees needed.

Get a one-time 50 GB internet allowance for free when you sign up. 

* vs. Old Globe Pocket WiFi

Activate your Home Prepaid WiFi account via the GlobeOne app through the following steps:

STEP 1: Connect your device to your Home Prepaid WiFi.

STEP 2: Open the GlobeOne app on your device and Tap "Add".

STEP 3: Tap "Broadband" and type your Home Prepaid WiFi Number.

STEP 4: Choose your modem.

STEP 5: Enter account nickname and tap "Add Account".

STEP 6: Type your mobile number and One-Time Pin (OTP).

Change your Home Prepaid WiFi name and password through the following steps:

STEP 1: Connect to your HPW Modem.

STEP 2: Go to http://192.168.254.254/ and log in using your username and password. You may locate these credentials at the back of your modem.

STEP 3: Go to the Advanced tab, then click WiFi > WiFi Security Settings. Click the "Edit" button on the right side.

STEP 4: Enter the desired name and password for your Home Prepaid WiFi and click "Save".

Your Home Prepaid WiFi number is located at the back or below of your modem.

Yes, you can track your data usage on your GlobeOne app. You'll also be notified through your modem dashboard. 

To access your dashboard, simply go to the modem dashboard while connected to your Home Prepaid WiFi.

If your Prepaid WiFi SIM is expired, you cannot have this reactivated anymore. You can buy a new Prepaid WiFi SIM for ₱88 in stores or in the Globe Online Shop. This comes with free 10GB of shareable data upon activation.

If you want to prevent voiding your modem warranty, let our store personnel do the SIM replacement for you. Kindly visit the nearest Globe Store and provide the following: 

• Home Prepaid WiFi modem
• Expired Prepaid WiFi number
• One valid ID

If you think there is another issue with your Home Prepaid WiFi SIM, please set an appointment with us and visit the nearest Globe Store, or chat with us via Facebook Messenger.

We only repair or replace the modem depending on the assessment and troubleshooting done.

Here are some basic troubleshooting tips:

• Check your account dashboard on the GlobeOne App and make sure you’re registered to a promo and/or have enough load for data.
• Ensure the power adapter is plugged into a 220V outlet.
• Check your signal indicator, it should be lit. If there are no lights, restart your device by turning off the modem and replugging it.
• For better signal strength, position your modem near a window.

Sorry, you can only use your modem in the location that was specified for fixed use.

Try FamSURF to stay connected anywhere! FamSURF is a Home Prepaid WiFi promo with high GB data valid for all sites that are shareable to TM, Globe Prepaid, Globe MyFi, Globe Postpaid, or Globe Platinum! Data can be shared anytime from modem to phone plus it comes with an additional GB for Watch, Chat, Learn, and Earn apps such as HBO GO, YouTube, Netflix, G Suite, Zoom, Messenger, Shopee, Lazada, Tiktok, Mobile Legends: Bang Bang, and League of Legends: Wild Rift.

Once your modem is connected, you can get your free 50 GB via the Modem Dashboard or wait for 15 mins for the free 50 GB to be seeded to your modem.

Here’s how to claim your free 50GB via Modem Dashboard:

STEP 1: Plug in and connect to your modem via WiFi.

STEP 2: Visit http://192.168.254.254/ to access the modem dashboard.

STEP 3: Click "Log-in" on the upper right of the screen.

STEP 4: Enter the username and password found at the back of the modem.

STEP 5: Go to the "SMS" tab inside the modem dashboard and create a new message.

STEP 6: Text the keyword FREEFAMSURF299 and send to 8080.

STEP 7: Wait for a text confirmation.

Download the GlobeOne app and add your Home Prepaid WiFi account credentials so you can monitor your data, use its sharing feature and check exclusive offers and redeem rewards points!

You can avail your free 50 GB data once you activate your Prepaid Home WiFi number. This can only be redeemed once and is only valid for 7 days.

Your free data and FamSURF data will be stacked along with your existing promo. The validity expiration will follow the longer validity period.

You can load FamSURF packages and other data promos for your Home Prepaid WiFi via the GlobeOne app.