A Connected Home is Yours To Own

Learn about the ways we make sure you and your family remain connected.

ABOUT LEARNING VOUCHERS

Who can access the Globe At Home app?

Existing subscribers of either Globe At Home or Globe At Home Prepaid WiFi.

Who’s eligible for the learning vouchers in the Globe At Home app?

Existing subscribers of either Globe At Home or Globe At Home Prepaid WiFi.

Where can I claim my learning voucher/s?

Your learning vouchers are in the World @ Home Rewards tab of the Globe At Home app.

When can I claim my learning voucher/s?

Existing Globe At Home or Globe At Home Prepaid WiFi subscribers can claim their vouchers from August 15 to November 15, 2021.

How long is the validity of this voucher/s?

The validity of these vouchers upon claiming are the following: 

  • Da Vinci Kids: One (1) month free subscription
  • Skillshare: One (1) month free subscription
  • Webnovel: Seven (7) days free reading subscription with 30 days 50% off reading subscription

Can I claim more than one voucher for specific content?

Globe At Home subscribers can only claim one voucher for Da Vinci Kids and one voucher for Skillshare. 


Globe At Home Prepaid WiFi subscribers can only claim one voucher for Webnovel and one voucher for Skillshare.

Can I claim another voucher once my previous voucher has expired?

Globe At Home subscribers can only claim one voucher for Da Vinci Kids and one voucher for Skillshare. Once this has expired, you would have to pay for a subscription or membership of the desired content partner.


Globe At Home Prepaid WiFi subscribers can only claim one voucher for Webnovel and one voucher for Skillshare. Once this has expired, you would have to pay for a subscription or membership of the desired content partner.

Globe At Home app is not loading properly.

Kindly refresh the app and make sure you have a stable internet connection.


If you’re still having trouble, you may reach out to us on Facebook Messenger.

I have multiple Globe At Home accounts/HPW devices. Will I get more than one voucher?

Yes, every account is eligible for one (1) voucher. If you have three (3) different accounts, you can have three (3) vouchers.

Globe At Home Postpaid

About My Application

Can I still apply for a Globe At Home plan during a community quarantine?

Yes, you can still apply via our online shop. However, please expect delays as we’re currently limited to a skeletal force to attend to all orders, installations, and other concerns.

I got the new Xtreme Entertainment Plan modem from a Globe Store, and was told that the modem will be activated within 24 hours. Until now the modem is not working.

Due to the current situation, we are experiencing a higher volume of activation requests. Please bear with us as we handle everyone's requests. Rest assured we will activate your modem.

I already bought a modem and was told that a Globe agent will call me for my modem activation. Why has no one called me yet?

Due to the current situation, we’re experiencing a higher volume of activation requests. Please bear with us as we handle everyone's requests. Rest assured we’ll activate your modem.


About Plan Upgrade

What’s a Plan Upgrade?

Plan upgrade is a way to increase your plan’s current speed and/or data allocation. An upgrade will involve an increase in your monthly service fee as we move you to a better plan within the same technology for your family to experience more streaming and surfing at home.

How can I be eligible for a plan upgrade?

You may be eligible for a plan upgrade as long as you are serviceable to a higher plan and have a good credit standing.

Where can I request for a plan upgrade?

You may upgrade your plan through the following:

How can I upgrade within the Globe At Home app?

You may request for a plan upgrade through the Globe At Home app through the following steps:


What are the available plans for an upgrade?

Available plans indicated in your Globe At Home app or Online Website are already based on the available facility in your area. You may either choose from our latest Unli Fiber Up plans as indicated in the channel of your availment.

Will there be a change in my contract period when I upgrade my plan?

For plan upgrades with an increase in the monthly service fee, please note that your lock-up will just continue once your request has been processed. If the plan involves no change in fee, note that your plan will be subject to a 12-month re-lock-up.

How fast will my plan upgrade request be processed?

Your plan upgrade request will be processed back-end within 24-48 hours. Expect to receive a text or an in-app notification once successfully processed.

Will my new plan reflect in my app dashboard?

Please expect for your new plan to reflect in the app dashboard within the next 24 hours upon receipt of your confirmation message. You may also visit the Menu icon and select “Account Details” for your new subscribed plan.

How come I cannot request a plan upgrade?

Plan upgrade options would not be available if your plan is not serviceable to a higher speed, if the account is temporarily disconnected, and if the account has an insufficient credit limit or outstanding balance.


About Volume Boost

What’s Volume Boost?

Volume boost is a way to increase your data allocation to address your home internet needs.

Who’s eligible for Volume Boost?

Both wired and wireless subscribers with capped data plans are eligible for volume boost.

Where can I avail of a Volume Boost?

You may avail of additional data or volume boost through the Globe At Home app, GlobeOne app, Facebook Messenger, or Online Website.

How do I avail of a Volume Boost through the Globe At Home app?


How fast can my volume boost request be processed?

Your request will be processed within 30 minutes and expect an in-app notification once the request has been activated.

What’s the most number of volume boosts I can request in a month?

Maximum of 4 volume boost requests will be allowed at the same time within a 30-day period. You’ll be notified of how many volume boosts are still active when you subscribe to a new volume boost.



How long will this volume boost be valid for?

Each volume boost request will be valid for 30 days.

How will I know if my volume boost is about to expire?

Validity period of each active volume boost will be reflected in your dashboard.


Will my volume boost request reflect in my dashboard?

Once request is processed, additional data allocation will be reflected in your dashboard with your new total data allocation.


About Billing

Where can I see my latest bill?

STEP 1: Download the Globe At Home App via Google Play or App Store to view your current bill.

STEP 2: Register by entering your Globe At Home account number or landline number into the app. You can choose to receive a verification code in either your registered email or mobile contact number.

STEP 3: Go to your dashboard to see account details.

STEP 4: Click View Current Bill to access your billing statement.

How do I read my bill?

Download this infographic to learn how to read your bill.


About Payment

I want to settle my bill even though the quarantine is ongoing. How can I do this?

Where can I pay my Globe at Home bill for same-day posting?

Channels with same-day payment posting

Online

Globe Online Bills Payment

Globe At Home App

Globe One App

GCash App

Third Party

Bayad Centers

ECPay / 7-11

How do I pay my Globe at Home bill online?

Globe At Home App

STEP 1: Open the Globe At Home app.

STEP 2: Go to dashboard and select “Pay Now”.

STEP 3: Enter amount you wish to pay.

STEP 4: Select payment method: credit/debit card or GCash.

STEP 5: Confirm details and pay.


Globe Online Bills Payment

STEP 1: Access our online payment services at https://www.globe.com.ph/paybill.html and fill in details.

STEP 2: Select payment method: Debit/Credit Card or GCash and confirm payment

How do I pay using Credit Card in the Globe at Home App?

STEP 1: Install the Globe At Home App.

STEP 2: Register with your account/landline number.

STEP 3: Open app and tap Pay Now.

STEP 4: Enter the amount you wish to pay.

STEP 5: Select Credit/Debit card as payment method.

STEP 6: Input requested information and tap Next.

STEP 7: Confirm and review details before paying.

STEP 8: Verify your payment and click Submit.


ABOUT DEVICES

What add-on devices are available?

  • Android TV Box is a sleek and innovative entertainment device that allows you to access YouTube, Netflix, and other Google Play Store apps directly on your home TV. You can also enjoy a hands-free viewing experience using the remote control’s built-in Google Assistant.
  • TP -Link WiFi Mesh eliminates dead spots and improves your browsing experience by expanding the WiFi signal to more parts of the house, especially those that can’t be reached by your main router alone. This is done by connecting a primary WiFi Mesh to your router, then placing supplementary WiFi Mesh units around the house.
  • Globe Connected Home powered by Samsung SmartThings is a set of internet-enabled devices that make the home connected, secure, and energy-efficient. All devices can be managed and monitored in a single app. It is best for families who want to enjoy worry-free and convenient living in their own intelligent home."

How can I be eligible for an add-on device?

You can get add-on devices for your plan if the following requirements are met:

  • Must be applied through a Globe At Home Postpaid broadband account
  • Account tenure must be at least 6 months
  • Must have good credit standing

Where can I buy add-on devices?

You may order add-on devices through the following:

How can I avail of device add-ons through the Globe At Home app?


How many add-on devices can I buy?

Multiple devices can be purchased per account but the maximum quantity will depend on your available credit limit and your subscription history. We will be informing you via SMS if any of your orders fall out after our validation process.

How can I pay for the add-on device?

This will be charged to your monthly Globe At Home Postpaid broadband bill. No cash-out needed.

How soon can I receive my devices?

Each volume boost request will be valid for 30 days.

Standard delivery lead time from our partner couriers will be followed:

  • Greater Manila Area: 3 to 5 days
  • Luzon: 5 to 7 days
  • Visayas/Mindanao: 7 to 10 days

I'm encountering troubles with my device. Who can assist me for repairs?


About Connectivity Issues

My internet is down. What do I do?

  • Examine your modem’s cables for any loose connections. The modem’s power or internet lines may be loose or unplugged, resulting in a failure to connect to the internet.
  • Turn your modem off and then on again by unplugging the modem’s power cable from the socket and waiting two minutes.
  • If you are not yet on a GoUnli plan, ensure that you have not yet exceeded your plan’s data cap for the month. You can use the Globe At Home app to monitor your data usage and avail of volume boosts for more data.

I’m experiencing slow browsing with my internet connection. How do I fix this?

  • Note that the layout of your house such as doors and walls can negatively affect your browsing experience.
  • Stay within the same room as your modem to ensure your best connection.
  • To expand the coverage of your internet at home further, we recommend installing TP Link devices which can be availed through the Globe At Home app.

Where can I go if I have issues with my internet connectivity?

  • Download the Globe At Home app for more troubleshooting tools for your internet connection.
  • Contact us on Messenger for help with your internet issues.
  • If the problem persists, you can contact us at (02) 7730 1010.

  • What do these lights on my modem mean?

    For Wireless Broadband connections:

    LED

    Good

    For Troubleshooting

    Troubleshooting

    Power

    On

    Off

    • Check if power adapter is plug to modem power port.
    • Check if power adapter is plug to a power outlet.

    Network

    Steady Blue/Cyan

    Steady Red

    • Unplug the power adapter then re-plug it after 30 seconds to reboot the modem.

    Wi-Fi

    On

    Off

    • Check by holding on the Wi-Fi button until the Wi-Fi LED turns on located at the upper side of the modem.
    • Unplug the power adapter then re-plug it after 30 seconds to reboot the modem.

    LAN

    On / Off*
    Off - If LAN is not used

    Off

    • Check LAN cable if connected from modem to LAN device.

    Signal

    2-3 Bars

    0-1 Bars

    • If modem has external antenna, check the antenna cables if properly connected.
    • If modem has no external antenna, ensure modem is place near window.

    For Wired Broadband connections:

    LED

    Good

    For Troubleshooting

    Troubleshooting

    Power

    On

    Off

    • Check if the power adapter is plug to the modem power port.
    • Check if the power adapter is plug to a power outlet.

    PON

    On

    Blinking of Off

    • Unplug the power adapter then re-plug it after 30 seconds to reboot the modem.

    LOS

    Off

    Slow Blink Red

    • Modem receives low or no power. Ensure no removed connection.

    LAN

    On / Off*
    Off - If LAN is not used

    Off

    • Check if the LAN cable is connected from the modem to the LAN device.

    TEL

    On

    Off

    • Check if the telephone cord is connected from the modem to the telephone.

    WLAN

    2-3 Bars

    0-1 Bars

    • Unplug the power adapter then re-plug it after 30 seconds to reboot the modem.


    ABOUT TECH UPGRADE

    What’s Tech Upgrade?

    Tech upgrade usually happens when there is a new technology that is available in the area. During a tech upgrade, the customer’s current line is transferred to a newer and more superior technology that can support heavier online activities. Common examples of tech upgrades include movement from LTE to Fiber and DSL to Fiber.

    How will I know if I’m eligible for a tech upgrade?

    Eligible customers are advised via text, email, or mail once tech upgrade is available in the area.

    Where can I request a tech upgrade?

    You may upgrade your plan through the following:

    What are the available plans for a tech upgrade?

    Available plans indicated in your Globe At Home app and Facebook Messenger are already based on the available facility in your area. Other preferred plans will be subject to serviceability check.

    Is the tech upgrade free?

    Charges will depend on the available plans in your area. If your current plan is available on the newer technologies, the tech upgrade will be free of charge. But if your current plan is already outdated, there is a possibility that you may need to upgrade your plan subscription to be able to transfer to the newer technology.

    What’s the difference between a plan upgrade and a tech upgrade?

    Plan pertains to the subscription that you have under Globe At Home. Each plan has a designated speed, monthly service fee, and sometimes freebies as well (Example: Unli Plan 1699 25 Mbps) Tech, on the other hand, pertains to the line that is supporting your subscription (Example: DSL, Fiber)

    How come I cannot request a tech upgrade?

    Tech upgrade options would not be available if your plan is not serviceable to a better technology, if your account is temporarily disconnected, or if your account has any outstanding balance.

    Home Prepaid WiFi

    About Acquiring a Home Prepaid WiFi

    Where can I buy a Home Prepaid WiFi?

    You can purchase from our Globe regional hotline, and authorized Globe resellers online and in SM Market/Savemore, Puregold, and Shopwise. Kindly see list of stores here.

    I saw someone selling Home Prepaid WiFi on Facebook. Is this legitimate?

    Please be advised to only buy from official Globe online channels and authorized resellers at a retail price of P999 for Home Prepaid Wifi, and P1999 for Xtreme Prepaid Wifi. Kindly see list of stores here.

    I need to activate the 10 GB on my own. How do I do this?

    You can activate your FREE 10 GB via the Globe At Home app or through our Facebook Messenger Globe At Home Chatbot.

    Sellers are saying the reason why they sell higher than P999 is because they need to earn from the cost they purchased it from, is this true?

    This is not true. There is a *standard customer price for all Prepaid Wifi devices across all authorized resellers. Those who sell at a higher price or add "tubo" / "patong" are NOT legitimate sellers.


    *Home Prepaid Wifi - P999.00 only

    *Xtreme Prepaid Wifi - P1999.00 only


    You can view the list of authorized resellers here.

    Sellers are saying that the reason the price is above P999 because it is the old modem type. Is this true?

    This is not true. The standard P999 price applies for all modem types wether old or new. (Huawei B312, Tozed S10G, Huawei B310, Tozed ZLT)


    About My Internet Connection

    Will I still have internet connection during the lockdown?

    Yes. Keep in mind you’ll need to load your Home Prepaid WiFi to maintain uninterrupted service and connection.

    How can I get more data for my device?

    You can load more data for your Home Prepaid WiFi through our various loading channels: the Globe At Home app, GlobeOne app. GCash, Lazada, BPI Online, *143#, SMS, AUTOLOADMAX, and online.


    About Promos

    I read that the GoSURF50 will have double the data. Is this true?

    To provide more access to our customers staying at home, we’ve updated GoSURF50 to have double data allocation. This means that for the same price, you get 2 GB data valid for 3 days plus 1 GB of free data daily. This brings your total data to 5 GB.


    This new GoSURF50 promo will run from March 25 to April 22, 2020, subject to extension.

    I read that the HomeSURF199 will now have bigger data. Is this true?

    We know how important it is to stay connected at home so we’re giving free additional 8 GB data allocation for HomeSURF199. This means that from 22 GB, you’ll now get a total of 30 GB data (23 GB open access data + 1 GB of YouTube daily) valid for 7 days.


    This new HomeSURF199 promo will run from March 20 to April 21, 2020, subject to extension.

    Will you change other promotions as well?

    We’ll keep you posted via our official communication channels as soon as we change other promos.

    What promo is best for heavy streaming and binge watching?

    You can load any HomeWATCH promos where you can get free 4 GB daily for YouTube, iWant, Netflix, iflix, HOOQ, TikTok, and NBA.

    Globe At Home App

    Will my Globe At Home app still function during the community quarantine?

    Yes! Your Globe At Home app will work as it always did.

    Stay SAFE At Home

    Do What Matters While Being Safe At Home


    Discover ways we can still stay connected, productive, and informed while being #SafeAtHome.

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