A Connected Home is Yours To Own

Yes, you can still apply via our online shop. However, please expect delays as we’re currently limited to a skeletal force to attend to all orders, installations, and other concerns.

Due to the current situation, we are experiencing a higher volume of activation requests. Please bear with us as we handle everyone's requests. Rest assured we will activate your modem.

Due to the current situation, we’re experiencing a higher volume of activation requests. Please bear with us as we handle everyone's requests. Rest assured we’ll activate your modem.

Plan upgrade is a way to increase your plan’s current speed and/or data allocation. An upgrade will involve an increase in your monthly service fee as we move you to a better plan within the same technology for your family to experience more streaming and surfing at home.

You may be eligible for a plan upgrade as long as you are serviceable to a higher plan and have a good credit standing.

You may upgrade your plan through the following:

• Globe At Home App

• Globe At Home Facebook Messenger Chatbot

You may request for a plan upgrade through the Globe At Home app through the following steps:

Available plans indicated in your Globe At Home app or Online Website are already based on the available facility in your area. You may either choose from our latest Unli Fiber Up plans as indicated in the channel of your availment.

For plan upgrades with an increase in the monthly service fee, please note that your lock-up will just continue once your request has been processed. If the plan involves no change in fee, note that your plan will be subject to a 12-month re-lock-up.

Your plan upgrade request will be processed back-end within 24-48 hours. Expect to receive a text or an in-app notification once successfully processed.

Please expect for your new plan to reflect in the app dashboard within the next 24 hours upon receipt of your confirmation message. You may also visit the Menu icon and select “Account Details” for your new subscribed plan.

Plan upgrade options would not be available if your plan is not serviceable to a higher speed, if the account is temporarily disconnected, and if the account has an insufficient credit limit or outstanding balance.

Volume boost is a way to increase your data allocation to address your home internet needs.

Both wired and wireless subscribers with capped data plans are eligible for volume boost.

You may avail of additional data or volume boost through the Globe At Home app, GlobeOne app, Facebook Messenger, or Online Website.

Your request will be processed within 30 minutes and expect an in-app notification once the request has been activated.

Maximum of 4 volume boost requests will be allowed at the same time within a 30-day period. You’ll be notified of how many volume boosts are still active when you subscribe to a new volume boost.

Each volume boost request will be valid for 30 days.

Validity period of each active volume boost will be reflected in your dashboard.

Once request is processed, additional data allocation will be reflected in your dashboard with your new total data allocation.

Visit our Help & Support page for Broadband Billing here

Visit our Help & Support page for Broadband Billing here

• Android TV Box is a sleek and innovative entertainment device that allows you to access YouTube, Netflix, and other Google Play Store apps directly on your home TV. You can also enjoy a hands-free viewing experience using the remote control’s built-in Google Assistant.
  
• TP -Link WiFi Mesh eliminates dead spots and improves your browsing experience by expanding the WiFi signal to more parts of the house, especially those that can’t be reached by your main router alone. This is done by connecting a primary WiFi Mesh to your router, then placing supplementary WiFi Mesh units around the house.
• Globe Connected Home powered by Samsung SmartThings is a set of internet-enabled devices that make the home connected, secure, and energy-efficient. All devices can be managed and monitored in a single app. It is best for families who want to enjoy worry-free and convenient living in their own intelligent home."

You can get add-on devices for your plan if the following requirements are met:

• Must be applied through a Globe At Home Postpaid broadband account
  
• Account tenure must be at least 6 months
  
• Must have good credit standing

You may order add-on devices through the following:

• Globe At Home app
• Globe Website

Multiple devices can be purchased per account but the maximum quantity will depend on your available credit limit and your subscription history. We will be informing you via SMS if any of your orders fall out after our validation process.

This will be charged to your monthly Globe At Home Postpaid broadband bill. No cash-out needed.

Each volume boost request will be valid for 30 days.

Standard delivery lead time from our partner couriers will be followed:

• Greater Manila Area: 3 to 5 days
• Luzon: 5 to 7 days
• Visayas/Mindanao: 7 to 10 days

• Globe Streamwatch: Email Intogadgets at [email protected] or you may call 0945-752-7483 / 0932-605-8350 / (02) 8938-1497
• Android TV: You may call Citylight Telecom Center at 0927-412-6263, (02) 7722-4307, (02) 7722-4064
• TP Link: Download the TP Link Deco mobile app on App Store and Google Play and follow the set-up instructions.

• Examine your modem’s cables for any loose connections. The modem’s power or internet lines may be loose or unplugged, resulting in a failure to connect to the internet.
• Turn your modem off and then on again by unplugging the modem’s power cable from the socket and waiting two minutes.
• If you are not yet on a GoUnli plan, ensure that you have not yet exceeded your plan’s data cap for the month. You can use the Globe At Home app to monitor your data usage and avail of volume boosts for more data.

• Note that the layout of your house such as doors and walls can negatively affect your browsing experience.
• Stay within the same room as your modem to ensure your best connection.
• To expand the coverage of your internet at home further, we recommend installing TP Link devices which can be availed through the Globe At Home app.

For Wireless Broadband connections:

Tech upgrade usually happens when there is a new technology that is available in the area. During a tech upgrade, the customer’s current line is transferred to a newer and more superior technology that can support heavier online activities. Common examples of tech upgrades include movement from LTE to Fiber and DSL to Fiber.

Eligible customers are advised via text, email, or mail once tech upgrade is available in the area.

You may upgrade your plan through the following:

• Globe At Home app
• Globe At Home Facebook Messenger Chatbot
  
• Globe Website

Available plans indicated in your Globe At Home app and Facebook Messenger are already based on the available facility in your area. Other preferred plans will be subject to serviceability check.

Charges will depend on the available plans in your area. If your current plan is available on the newer technologies, the tech upgrade will be free of charge. But if your current plan is already outdated, there is a possibility that you may need to upgrade your plan subscription to be able to transfer to the newer technology.

Plan pertains to the subscription that you have under Globe At Home. Each plan has a designated speed, monthly service fee, and sometimes freebies as well (Example: Unli Plan 1699 25 Mbps) Tech, on the other hand, pertains to the line that is supporting your subscription (Example: DSL, Fiber)

Tech upgrade options would not be available if your plan is not serviceable to a better technology, if your account is temporarily disconnected, or if your account has any outstanding balance.

You can purchase from our Globe regional hotline, and authorized Globe resellers online and in SM Market/Savemore, Puregold, and Shopwise. Kindly see list of stores here.

Please be advised to only buy from official Globe online channels and authorized resellers at a retail price of P999 for Home Prepaid Wifi, and P1999 for Xtreme Prepaid Wifi. Kindly see list of stores here.

You can activate your FREE 10 GB via the Globe At Home app or through our Facebook Messenger Globe At Home Chatbot.

This is not true. There is a *standard customer price for all Prepaid Wifi devices across all authorized resellers. Those who sell at a higher price or add "tubo" / "patong" are NOT legitimate sellers.

*Home Prepaid Wifi - P999.00 only

*Xtreme Prepaid Wifi - P1999.00 only

You can view the list of authorized resellers here.

This is not true. The standard P999 price applies for all modem types whether old or new. (Huawei B312, Tozed S10G, Huawei B310, Tozed ZLT)

Yes. Keep in mind you’ll need to load your Home Prepaid WiFi to maintain uninterrupted service and connection.

You can load more data for your Home Prepaid WiFi through our various loading channels: the Globe At Home app, GlobeOne app. GCash, Lazada, BPI Online, *143#, SMS, AUTOLOADMAX, and online.

To provide more access to our customers staying at home, we’ve updated GoSURF50 to have double data allocation. This means that for the same price, you get 2 GB data valid for 3 days plus 1 GB of free data daily. This brings your total data to 5 GB.

This new GoSURF50 promo will run from March 25 to April 22, 2020, subject to extension.

We know how important it is to stay connected at home so we’re giving free additional 8 GB data allocation for HomeSURF199. This means that from 22 GB, you’ll now get a total of 30 GB data (23 GB open access data + 1 GB of YouTube daily) valid for 7 days.

This new HomeSURF199 promo will run from March 20 to April 21, 2020, subject to extension.

We’ll keep you posted via our official communication channels as soon as we change other promos.

You can load any HomeWATCH promos where you can get free 4 GB daily for YouTube, iWant, Netflix, iflix, HOOQ, TikTok, and NBA.

Yes! Your Globe At Home app will work as it always did.