WiFi Solutions
Here’s how you can enjoy a smoother internet experience at home.
STEP 1: Have your modem or landline beside you.
STEP 2: Open the Globe At Home app.
STEP 3: Go to Menu then tap Help and Support.
STEP 4: Select Connectivity Issues or choose the problem you’re currently having.

STEP 1: Open the Globe At Home app.
STEP 2: Go to Menu then tap Help and Support.
STEP 3: Tell us when you started experiencing the issue.
STEP 4: Choose three preferred schedules for a visit.
STEP 5: Input date and time, and tap Confirm.

For Wireless Broadband connections:
LED | Good | For Troubleshooting | Troubleshooting |
---|---|---|---|
Power | On | Off |
|
Network | Steady Blue/Cyan | Steady Red |
|
Wi-Fi | On | Off |
|
LAN | On / Off* Off – If LAN is not used | Off |
|
Signal | 2-3 Bars | 0-1 Bars |
|
For Wired Broadband connections:
LED | Good | For Troubleshooting | Troubleshooting |
---|---|---|---|
Power | On | Off |
|
PON | On | Blinking of Off |
|
LOS | Off | Slow Blink Red |
|
LAN | On / Off* Off – If LAN is not used | Off |
|
TEL | On | Off |
|
WLAN | On | Off |
|
SUPPORT
Need Help?
Get fast and real-time help for your Globe At Home account concerns.