WiFi Solutions

STEP 1: Have your modem or landline beside you.

STEP 2: Open the Globe At Home app.

STEP 3: Go to Menu then tap Help and Support.

STEP 4: Select Connectivity Issues or choose the problem you’re currently having.

STEP 1: Open the Globe At Home app.

STEP 2: Go to Menu then tap Help and Support.

STEP 3: Tell us when you started experiencing the issue.

STEP 4: Choose three preferred schedules for a visit.

STEP 5: Input date and time, and tap Confirm.

For Wireless Broadband connections:

LED	Good	For Troubleshooting	Troubleshooting
Power	On	Off	Check if power adapter is plugged to the modem power port. Check if power adapter is plugged to a power outlet.
Network	Steady Blue/Cyan	Steady Red	Unplug the power adapter then re-plug it after 30 seconds to reboot the modem.
Wi-Fi	On	Off	Check by holding on the Wi-Fi button, located at the upper side of the modem, until the Wi-Fi LED turns on. Unplug the power adapter then re-plug it after 30 seconds to reboot the modem.
LAN	On / Off* Off – If LAN is not used	Off	Check LAN cable if connected from modem to LAN device.
Signal	2-3 Bars	0-1 Bars	If modem has an external antenna, check the antenna cables if they’re connected properly. If modem has no external antenna, ensure that the modem is placed near a window.

For Wired Broadband connections:

LED	Good	For Troubleshooting	Troubleshooting
Power	On	Off	Check if power adapter is plugged to modem power port. Check if power adapter is plugged to a power outlet.
PON	On	Blinking of Off	Unplug the power adapter then re-plug it after 30 seconds to reboot the modem.
LOS	Off	Slow Blink Red	This means the modem receives low or no power. Make sure that no connection is removed or unplugged.
LAN	On / Off* Off – If LAN is not used	Off	Check LAN cable if connected from modem to LAN device.
TEL	On	Off	Check telephone cord if it is connected from modem to telephone.
WLAN	On	Off	Unplug the power adapter then re-plug it after 30 seconds to reboot the modem.