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Samsung Galaxy S23 Trade-in, Trade-up FAQ - Globe Help & Support

Samsung S23 Globe Postpaid Trade-in, Trade-up Promo

What is the Samsung S23 trade-in, trade-up promo all about?

Customers who are interested in getting the Samsung S23 may opt to get this latest device through the Globe Postpaid Trade-in, Trade-up promo.


Through this promo, a customer’s old or used device could get an appraised value in GCash which can be used as a discount to get this latest Samsung device with Globe.

Who can avail of this offer and what are the requirements?

This promo is open to new and renewing Globe customers who will avail of a GPlan/GPlan PLUS/Platinum GPlan and Platinum GPlan PLUS with a Samsung Galaxy S23 Series via our Globe Online Shop, Platinum Relationship Managers, Globe stores and Easyhub from February 2, 2023 to March 31, 2023.


For requirements, 

  • The customer must have a GCash account.
  • The customer’s pick-up address must be within NCR, Cavite, Rizal, Pampanga and Cebu.
  • Using any old/used device, the customer must complete all the necessary trade-in and trade-up Instacash app requirements.
    • InstaCash is an instant mobile selling platform, owned by CompAsia, on which customers can trade-in or sell their used/old smartphones, when purchasing a new phone.
    • Instacash can be downloaded for both Android or iOS.

What are the steps to avail of this promo?

These are the steps you have to follow to avail of a Samsung S23 via the trade-in, trade-up promo:

  • Download the Instacash and GCash apps.
  • Choose an old phone for assessment via the Instacash app.
  • Have your phone assessed via the Instacash app to diagnose its condition, functionality and trade-in value.
  • Once confirmed, schedule pick-up of your device by CompAsia.
  • After full verification, processing, and pickup, get your phone’s trade-in value via GCash with 24 hours.
    • Your trade-in value can also be sent via PayMaya or partner banks.
  • Apply for or renew with a GPlan/GPlan PLUS/Platinum GPlan and Platinum GPlan PLUS at a Globe store or online and present your trade-in receipt.
  • Wait for your new phone to be delivered if you applied online, or pick it up from a Globe store.

Where can I avail of this promo?

You may apply for this trade-in, trade-up promo online at www.globe.com.ph/postpaid/samsung-galaxy-s23 or at the following Globe stores:


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What devices can I trade in?

To see the full list of devices that can be traded in, visit https://www.globe.com.ph/postpaid/trade-in.html.

Terms and conditions

  1. Customers who will complete the trade-in process with CompAsia prior to the GPlan application will get an instant discount on their cashout from Globe upon application. The customer's handset will be collected prior to the GPlan activation.
  2. Offers will not apply to returned defective products where the customer opted for a refund instead of a replacement. Any free item received shall be returned/surrendered to Samsung in good condition if products purchased are returned and a refund was given by Samsung.
  3. Samsung shall not be liable for failure of the customer to redeem free item/s due to factors beyond Samsung’s control.
  4. Samsung reserves the right to reject any redemption when (i) redemption documents are incomplete or not in accordance with the form prescribed by Samsung and, in any or both instances, customer is not able to complete or comply with the prescribed format within the redemption period, (ii) any and/or all of the redemption documents is/are falsified, tampered or fraudulent in any way, and (iii) if Samsung believes in its sole discretion that the redemption is not in accordance with these terms and conditions.
  5. For authorized representatives who will receive the free item/s, kindly present an authorization letter from the customer with a copy of his / her valid ID and a copy of the authorized representative’s valid ID. Alternatively, the authorized representative may simply present the delivery code sent to the customer via email.
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