Popular FAQs for Postpaid

I'd like to avail of a Postpaid plan. What are the requirements I need to present?

The requirements needed to apply for this type of plan are the following: Proof of Identification, Proof of Billing Address and Proof of Financial Capacity. The table below shows the acceptable documents for each type of requirement:

Proof of Identification
  • Company ID
  • Driver's License
  • Passport (bearing signature)
Proof of Billing Address
  • Any Acceptable ID with Address
  • Credit Card Statement
  • Public Utility Bills (electric, water, cable)
  • Bank Statement
  • Notarized Contract of Lease
  • Airway Bill
  • Should be the latest copy and must not be expired.
Proof of Financial Capacity
  • Computerized 1-month Payslip
  • Certificate of Employment and Compensation
  • ITR with BIR or Bank-received Stamp (form 1700)
  • W-2 (form 2316)
  • Credit Card (swipe to charge advance monthly service fee)
  • 3-month Certificate of Allotment plus Employment Contract (for overseas workers)
  • Should be the latest copy and must not be expired.

Is Globe carrying the new iPhone 11 and iPhone 11 Pro?

Yep! iPhone 11, iPhone 11 Pro and Pro Max are available in all Globe sales channels starting October 25, 2019. You may check https://shop.globe.com.ph/products/mobile/apple-iphone-11 for more details.

If you have an existing mobile phone and would just like to get a postpaid line only, you can go for ThePLAN Plus so you can do more of what you want with its bonus value.

Where and how can I renew my plan?

To renew your plan, simply go to www.globe.com.ph/shop/plan-renewal or you may also copy and paste the link directly to your mobile or laptop browser. Before making the request, you must at least:

  • Have an active postpaid account without any contract, or a contract ending in less than 30 days
  • Have no remaining balance from your previous bill

To know if your account meets these requirements, you may follow the steps below to check this via the GlobeOne app.

  1. Go to the Dashboard section, scroll down to Current Plan and check your contract which is also viewable under the Plan Details section.
  2. Next, go to the main menu, choose Billing and check if your Amount to pay includes charges from the previous bill. Any remaining balance from the previous bill should be paid before making a plan renewal request.
  3. Once you've confirmed that your contract has ended and you're fully paid up, go to Plan Details in the app and hit the Renew my Plan link to go to www.globe.com.ph/shop/plan-renewal.

With the end of your contract, you have the option to upgrade or downgrade to a higher or lower tier plan but remember that your renewal options will depend upon your new plan.

Renewing your plan allows you to retain your DUO (if any) and mobile number, and avail of a new handset which may either be free or with a certain payment, depending on your plan. If you’re still on an old plan, the promo packs of our latest plan will become available to you only after plan renewal.

For your plan options, you can choose between ThePLAN with a device which comes with a 24-month contract, or ThePLAN PLUS which is a line-only plan without any contract. You may check these plans in detail at https://shop.globe.com.ph/postpaid-plans.

If you've recently reactivated your postpaid plan without any contract carried over, please wait at least six months before making a plan renewal request.